Question 1

Why is my vanity top not the exact color of the sample?

Accepted Answer

ARSTAR color samples are intended as reference only. Due to the handcrafted manufacturing process, non-solid colors and veining patterns may vary from piece to piece.
Lighting conditions and reflections can also affect the appearance of color samp

Question 2

Does my vanity top experience deflection (warping)?

Accepted Answer

Cast products may develop slight deflection over time. Storage position and temperature can affect the product before installation.
Storage recommendations
 • Store below 95°F (35°C)
 • Keep vanity tops upright and perpendicular to the installed position
 • Avoid unsupported horizontal storage
Proper installation significantly reduces the risk of warping.

Question 3

Defective product: What should I do?

Accepted Answer

If you believe your product is defective:
 • Contact ARSTAR Customer Service before installation
 • Provide photos and a brief description of the issue
Customer Service
  📞 +52 81 1431 1770
  🕒 Monday – Friday | 8:00 AM – 6:00 PM (CST)
  📧 customerservice@arstarinc.com(mailto:customerservice@arstarinc.com)
Our team will guide you through the warranty claim process.

Question 4

What products does ARSTAR manufacture?

Accepted Answer

We manufacture vanity tops, shower walls, shower bases and Lazy Susans using premium cultured marble.

Question 5

Are you a manufacturer or a distributor?

Accepted Answer

We are a direct manufacturer. We produce at scale and export full-container orders to distributors and retailers.