Cleaning products & chemicals not to be use on cultured marble or granite: Clorox, hypochlorite bleaches, hydrogen peroxide, Drain-o, lye, Sani-flush, sodium bisulfate compounds, fingernail polish remover, acetone, paint strippers, methylene chloride, Comet, Ajax, abrasive cleaners, lime-a-way, toilet bowl cleaners, and Plumber’s Putty. DO NOT use sink to soak items in cleaners, prolonged exposure to cleaners will damage the material and void warranty.
THE BEST WAY
Care and Maintenance
Cast polymer is a man-made, chemically bonded, mineral-filled, polymeric material, which is molded and hardened in a variety of shapes. Cast polymer products are commonly known as cultured marble, cultured onyx, cultured granite, or solid surface.
How to clean in high gloss and matte finishes?
Cultured marble and cultured granite are manufactured with a high-gloss coating (gel-coat) which becomes an integral part of the product. The gel coat layer is resistant to most staining agents. However, some products such as hair color, acetone nail polish remover that containing harsh chemicals or acids can damage the finish if allowed to remain on gel coat surface for an extended period of time.
Any cleaning product should be mild liquid cleansers, non-abrasive cleanser such, liquid dish soap, baking soda and water, or vinegar and water always use a soft cloth or sponge.
Do not use scotch-brite pads, scouring pads, steel wool, scrapers, or sandpaper, these could create scratches and/or noticeable marks. Before using any cleaner, be sure to read the label for recommended usage and warnings.
To remove hard water stains or mineral deposits, use a vinegar soaked soft cloth to soak area for an extended period and then wipe clean. Protect the surface with regular applications of automotive wax.
If the product has a factory matte finish then use a mild abrasive cleaners. Prompt cleanup of spills will minimize stubborn stains. However, depending on the grit of the abrasive particles, they can leave noticeable scratch marks in the product that will have to be removed by sanding the entire piece.
How to remove scratches on a high gloss and matte finish?
Use a hand held polisher or automotive wax to remove fine scratches, scuffmarks or light stains from your high gloss vanity top. For deeper scratches may require wet sanding with appropriate sandpaper (600, 800, 1000), be careful not to go through the gel coat surface, once this is done, the piece is no longer protected in that spot.
To bring the shine back, buff with an automotive buffer and polishing compound. Do not use rubbing compound, as this is too strong. If you notice deep scratches then a professional should handle it.
ARSTAR´S matte finish satin stone products can be easily restored when slight surface scratches appear, it is easier than with a gloss finish. Sand lightly with 350-600 grit sand paper or buff with a plastic, do not use metal household sponge. Deep scratches or chips should always be handled by a professional. Protect the surface with regular applications of automotive wax.
Does my vanity have a color variation?
Real marble and granite have natural variations, which is important to consider that the mix of veining, background and shades are randomly dispensed through the supply line for the marble mixture.
Side splashes are made separately from vanity tops so patterns and color may vary, and ARSTAR will not guarantee exact color match to vanity top of your choice.
Why is my vanity top not the color of the sample?
ARSTAR color chips are meant as a guide only. The fabrication process is a handmade which makes that for any non-solid color, and the veining pattern could not be exactly the same from one piece to the other.
Lighting and reflection also affect color chips samples.
Does my vanity top will suffer deflection (warning)?
For cast products, it is common that they develop some deflection (warning) after a period of time also the position, and temperature at which they have been stored could affect the product.
Vanity tops should be stored in temperatures below 95° and in an upright position (perpendicular to installed position) unless supported by a cabinet.
Defective product: What t do?
If product needs to be replaced, please call
For immediate assistance and instructions for warranty claim
Arstar Customer Service: +52 81 1431 1770
Office hours: Monday – Friday 8:00am – 6:00pm. GST.
Or email pictures and short description of the claim to:
5 (five) YEARS LIMITED WARRANTY
Arstar S.A. de C.V. warrants to the original purchaser of manufacturer’s products that from the date of purchase Arstar´s products shall be free from defects in material and workmanship under normal use. Manufacturer shall only be liable under this warranty if the product is installed and used in a proper manner as specified by manufacturer’s instructions as furnished with the product that can be find on the manufacturer website under Care & Maintenance file. This product is intended to be installed and used with no modifications. If the purchaser chooses to modify the product in any way, the warranty will be void. Any incidental loss or damage is your responsibility. This warranty will not apply, and the manufacturer shall have no liability under any of the following circumstances:
a) the removal or reinstallation, damage of products from improper installation or use in a manner contrary to ARSTAR recommended procedures,
b) cracks, chips, or stains in surface, unless caused by defects in material or workmanship,
c) slight imperfections; Non-uniform patterns, minor surface irregularities, warping, shade and color variations, and other conditions commonly found in products of nature such as stone and quarried marble or veining techniques in products
d) damage caused by abnormal use or abuse, labor, repairs or related expenses, incidental, consequential, or special damages. In no case will the manufacturer be liable on structural defects such as: Irregular graining or colors, specks or impurities in the finished product, hairline scratches, ripples of visible lines in the gel coat. Thermal shock, which means rapid temperature, changes from cold to hot which tends to crack vanity bowls, cuts and abrasions, burns of any nature manufacturer shall not be liable.
Arstar S.A. de C.V. is in compliance with the following standards: CSA B45.5-17/IAPMO Z124-2017, ISO 9001:2015
Instructions for proper installation
Fully inspect product for damage or defect prior to installation, Warranty DOES NOT COVER COSTS for installation or removal of product.
01. Clear silicone sealant
03. Drain connections
04. Hot and cold water supply lines
05. Adjustable wrench
06. Caulking gun
07. Knife or scissors
01. Shim vanity until level
02. Make sure that the cabinet is secure to the wall
03. Try to fit vanity top on cabinet to ensure size and level fit
01. Remove vanity top
02. Install faucet and supply lines
03. Tighten drain nut until finger tight
04. Do not over tighten
01. Place silicone on the back of the blacksplash and to the edge of the cabinet
02. Place vanity top carefully on top of cabinet and press firmly
03. Wipe excess and let dry